BIVORAHQ LTD – bivorahq.co.uk

Last updated: 17 November 2025

Company: BIVORAHQ LTD

Company number: 16861148

Registered office: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom

Email: support@bivorahq.co.uk

Website: https://bivorahq.co.uk

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1. PRIVACY POLICY

1.1 Who we are (Data Controller)

For the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, BIVORAHQ LTD is the data controller of personal data collected through this Website and in connection with our Power BI & data analytics consulting services.

1.2 Personal data we collect

Depending on how you interact with us, we may collect:

• Identity & contact data – name, job title, company name, email address, phone number, postal address.
• Business & project data – information about your organisation, your role, and details you provide about your data, reporting or analytics needs.
• Communication data – messages sent via contact forms, email, phone or social media, and notes of our conversations.
• Technical & usage data – IP address (usually anonymised for analytics), browser type, device information, pages visited, time and date of visits, click paths.
• Account & billing data (clients only) – invoice details, payment records, contract information and related correspondence.

We do not intentionally collect special category data (e.g. health, religion, political opinions) via this Website and we ask you not to include such information unless we specifically request it.

1.3 How we collect data

We collect data:

• directly from you when you fill in a form, request a proposal, email or call us;
• in the course of providing consulting services under a contract;
• automatically, via cookies and similar technologies when you use the Website (see our Cookie Policy for details).

1.4 Purposes and legal bases

We process your personal data only where we have a lawful basis under the UK GDPR, including:

1. To respond to enquiries and provide our services
   • Handling contact form submissions, emails and calls.
   • Preparing proposals and statements of work.
   • Delivering Power BI, data analytics and related consulting. Legal basis: performance of a contract or steps taken at your request before entering into a contract; our legitimate interests in operating our business.
2. To manage our relationship with clients and partners
   • Contract administration, invoicing and payment records.
   • Sending necessary service-related communications. Legal basis: performance of a contract; legal obligations (accounting, tax); legitimate interests.
3. To improve our Website and services
   • Analysing how visitors use the Website to improve content, navigation and security. Legal basis: your consent for analytics cookies; our legitimate interests in running an effective and secure Website.
4. To comply with legal and regulatory requirements
   • Record keeping for tax, accounting and corporate obligations.
   • Responding to requests from regulators, law enforcement or courts where required. Legal basis: compliance with legal obligations; legitimate interests.
5. Marketing communications (limited and B2B only)
   • If you are an existing client or have requested information from us, we may send you occasional updates about our services that may be relevant to your role. You can opt out at any time by using the unsubscribe link or contacting us. Legal basis: legitimate interests in promoting our services; or consent where required.

We do not sell your personal data.

1.5 Sharing your personal data

We may share your personal data with:

• Service providers who process data on our behalf (e.g. secure web hosting, email and productivity tools, accounting, CRM or analytics providers).
• Professional advisers such as accountants, lawyers and auditors.
• Authorities and regulators where we are legally required to do so (for example, HMRC, law enforcement, courts).
• Potential buyers or investors as part of a business sale or restructuring, under appropriate confidentiality protections.

All third parties are required to protect your data and only process it according to our instructions and UK data protection law.

1.6 International transfers

Some of our service providers may be located outside the UK. If personal data is transferred outside the UK, we ensure that appropriate safeguards are in place, such as:

• adequacy regulations issued by the UK Government; or
• standard contractual clauses and additional protective measures where required.

You can contact us for more information about specific safeguards.

1.7 Data retention

We keep personal data only for as long as necessary for the purposes described above, including:

• enquiries that do not lead to a contract – typically up to 12–24 months;
• client and contract records – typically 6–7 years after the end of the business relationship (to comply with tax and accounting requirements);
• technical and analytics data – for the periods set in our Cookie Policy or analytics tools, usually up to 26 months.

We may keep data for longer where required by law, to establish or defend legal claims, or to comply with regulatory obligations.

1.8 Security

We take appropriate technical and organisational measures to protect your personal data, including:

• secure hosting and encrypted connections (HTTPS/SSL);
• access controls and authentication for internal systems;
• limiting access to personal data to staff and contractors with a business need to know;
• policies and procedures for data handling and incident response.

However, no system can be completely secure; transmission of information over the internet is at your own risk.

1.9 Your rights

Under the UK GDPR you have the following rights, subject to certain conditions:

• Right of access – to obtain a copy of your personal data and information about how we process it.
• Right to rectification – to correct inaccurate or incomplete data.
• Right to erasure – to request deletion of your data where there is no good reason for us to continue processing it.
• Right to restriction – to ask us to suspend processing in certain circumstances.
• Right to data portability – to receive your data in a structured, commonly used, machine-readable format and to have it transmitted to another controller where technically feasible.
• Right to object – to processing based on our legitimate interests and to direct marketing.
• Rights in relation to automated decision-making – we do not carry out automated decisions that produce legal or similarly significant effects.

To exercise any of these rights, please contact us at support@bivorahq.co.uk.

We may need to verify your identity before responding.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

1.10 Third-party websites

Our Website may contain links to third-party sites (for example, social networks, partner websites or resources). We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy notices.

1.11 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Where appropriate, we may notify you by email or through the Website.

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2. WEBSITE TERMS OF USE

2.1 Acceptance of these Terms

By accessing or using bivorahq.co.uk you agree to be bound by these Terms of Use (“Terms”).

If you do not agree, you must not use the Website.

These Terms apply only to use of the Website. Any consulting engagement with BIVORAHQ LTD will be subject to a separate written agreement.

2.2 Eligibility

The Website is intended for business users and individuals aged 18 or over. By using the Website you confirm that you meet this requirement.

2.3 Use of the Website

You agree that you will:

• use the Website only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit anyone else’s use of the Website;
• not attempt to gain unauthorised access to the Website, its servers or any connected systems;
• not introduce viruses, malware or other harmful material.

We may suspend or terminate your access if we reasonably believe that you have breached these Terms.

2.4 Reliance on information

The content on this Website is provided for general information only. It does not constitute professional, financial, legal, tax or other advice.

You should obtain appropriate professional advice before acting on any information obtained from this Website.

We make reasonable efforts to keep the content up to date and accurate but make no representations, warranties or guarantees, whether express or implied, that the content is complete or free from error.

2.5 Our services

Any description of Power BI, data analytics or consulting services on the Website is an invitation to discuss a potential engagement and does not constitute an offer.

All services are subject to a separate written agreement specifying scope, deliverables, responsibilities and fees.

2.6 Intellectual property

Unless otherwise stated, all content on the Website, including text, graphics, logos, icons, images, audio and video clips, and layout (“Content”) is owned by or licensed to BIVORAHQ LTD.

You may:

• view the Website and print a single copy of pages for your own internal, non-commercial use.

You may not:

• copy, reproduce, modify, adapt, distribute, transmit, display, sell, license or use any Content for commercial purposes without our prior written permission.

2.7 Third-party links and resources

The Website may contain links to third-party websites and resources. These are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party websites.

2.8 Limitation of liability

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any matter which cannot be excluded or limited under applicable law.

To the fullest extent permitted by law:

• we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied; and
• we will not be liable for any loss or damage (whether direct, indirect, consequential or otherwise) arising from or in connection with:
  • use of, or inability to use, the Website; or
  • use of or reliance on any content displayed on the Website.

If you are a business user, we will not be liable for: loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

2.9 Indemnity (business users)

You agree to indemnify and hold harmless BIVORAHQ LTD from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with your misuse of the Website or breach of these Terms.

2.10 Changes to the Website and these Terms

We may update and change the Website from time to time to reflect changes to our services, users’ needs and business priorities.

We may also amend these Terms at any time. The updated version will be posted on this page with the “Last updated” date changed. Your continued use of the Website after any changes constitutes acceptance of the revised Terms.

2.11 Governing law and jurisdiction

These Terms, their subject matter and formation are governed by the laws of England and Wales.

You and we both agree that the courts of England and Wales will have exclusive jurisdiction in relation to any dispute arising out of or in connection with these Terms or your use of the Website.

2.12 Contact

If you have any questions about these Privacy & Terms, please contact:

BIVORAHQ LTD

61 Bridge Street, Kington, HR5 3DJ, United Kingdom

Email: support@bivorahq.co.uk

Tel: +44 7577 370541